Cookie Policy | The Clouders

1. Summary

In short This website uses no analytics, advertising or tracking technologies. It stores your colour theme in your browser if you choose one, and our live-chat service, Crisp, sets a cookie so your chat conversation is kept as you move between pages.

2. What cookies and similar technologies are

Cookies are small text files a website stores in your browser. "Similar technologies" include browser storage such as localStorage, which lets a site remember information on your device. Some of these are strictly necessary for a site to work; others are used for analytics or advertising.

3. What this website uses

Name	Type	Purpose	Duration
`tc-theme`	Browser localStorage	Remembers whether you chose the light or dark theme. Set only when you use the theme switcher; removed when you switch back to "Auto".	Until you clear it
`crisp-client/session/…`	Cookie (set by Crisp)	Keeps your live-chat conversation open across pages and visits, so you don't lose messages exchanged with our team.	Up to 6 months

The theme setting stays on your device; it is never sent to our servers and is not used to identify you. Crisp may also keep chat-related data in your browser's local storage. These items are used only to provide the theme and live-chat features, not for analytics or advertising.

4. What we don't use

No analytics or statistics tools.
No advertising, social-media or tracking pixels.
No third-party fonts — our fonts and assets are served from theclouders.com. The only third-party service on the website is the Crisp live-chat widget.

Our web server keeps standard access logs for security; see the Privacy Policy.

5. Other services

Live chat. The chat widget on every page is provided by Crisp (crisp.chat) and loads from Crisp's servers. Messages you send through it, and the cookie above, are handled by Crisp on our behalf; see Crisp's privacy policy.

The Client Area and any payment pages may be operated as separate systems that use their own cookies — for example to keep you signed in. Those cookies are described in the notices shown on those systems.

6. How to control browser storage

Choose Auto in the theme switcher to remove the tc-theme setting.
You can also clear site data for theclouders.com in your browser's privacy settings.
Most browsers let you block cookies and site data altogether; this website works without them, although live chat may not remember your conversation.

7. Changes

If we introduce cookies or similar technologies in future, we will update this policy before doing so and, where required, ask for your consent.

8. Contact

Questions: support@theclouders.com.